Terms and Conditions


Family Dogs uses positive, reward-based methods of training. Our classes are meant to be fun and informative at the same time. We keep class numbers low in order to give everyone maximum space and in order to make sure everyone gets plenty of attention from their instructor.  The terms and conditions listed below are designed to safeguard the interests of everyone in the class.

• Payment: Payment is by BACs before the day of the first session.
• Refunds: if you are able to give 7 days notice prior to the start date of your class, 121 session or other service then we will be happy to refund you in full. Without this no refunds are possible.
• Missed lessons: Please make sure you can commit to the time and day for the full duration of the course as partial refunds for missed lessons are not available and postponing lessons is not an option.
• Social distancing: please make sure you keep to the government guidelines for the BN44 area of West Sussex regarding social distancing and Covid-19. You should use your own equipment at all times and not handle property or dogs belonging to other participants attending the course.
• Families and Family Dogs: all family members, including children, are encouraged to attend classes. It’s a great opportunity for them to learn how to behave around dogs and to pick up some fun training tips. Please make sure children are supervised by their guardian and encouraged to respect the needs of all other class participants.
• Choke chains and any other pieces of equipment that rely on pain to control a dog are not allowed in classes. Flexi leads are also not allowed.
• Only fully vaccinated puppies are eligible for puppy classes.
• Please be aware that all dogs are individuals and learn at different rates, therefore no guarantees are undertaken. Owners acknowledge this before committing to any plan of action devised by their trainer.
• Please do not bring your dog if it is suffering from an infection, sickness, diarrhoea or any other illness or is in season.
• Family Dogs will not be held liable for any illness, injury, accident loss and damage to any person or property including their dog, before during or after the class.
• On occasion your instructor may wish to photograph or film your dogs for use on the Family Dogs website and/or facebook page. If you’d prefer to opt out of this, please advise us of this by email.

Attendance at a class, course or session signifies acceptance of the terms above.

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